Terms and Conditions

The contract between us – terms and conditions

Any contract for purchases made through the website will be with Reading Revival Limited, whose registered office is situated at High Ways, The Down, Bere Alston, Devon PL20 7HG, company registration number 06725645 (Reading Revival).

Reading Revival wants you to be delighted with the reading scheme you have purchased and we will do all we can to give satisfaction.  We must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of despatch of the goods to you from our distribution centre. Once payment has been received Reading Revival will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, and the total price. Reading Revival’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Many children have benefitted from the Reading Revival toolkit. Reading Revival is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

These terms and conditions, together with the current Reading Revival website prices, delivery details and Reading Revival contact details, set out the whole of our agreement relating to the supply of the goods to you by Reading Revival. These terms and conditions cannot be varied except in writing signed by a director of Reading Revival. In particular nothing said by any sales person on behalf of Reading Revival should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Reading Revival. Reading Revival shall have no liability for any such representation being untrue or misleading.

Governing law

This website and our terms and conditions have been designed for use within the United Kingdom and under UK law. We are happy to consider requests for our products and enquiries from outside the UK, but can give no implied or express warranty that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Returns policy

We hope you will be very happy with your purchase. However if you wish to return anything for any reason, please notify us by email and send it to us in a fully resaleable condition within 14 days. We will gladly offer a refund or an exact replacement to you.

We will process your refund or replacement as soon as possible, and you will be refunded in full within 30 days. If the goods you have returned are incorrect, faulty or damaged, we will refund the delivery charge you incur, but it is not possible for us to refund the original cost of delivering the item/s. If the item is not in fully resaleable condition, we reserve the right to refuse a refund on the item.

Availability of goods you order

If Reading Revival has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Reading Revival from your credit card will be re-credited to your account and Reading Revival will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Reading Revival will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

If the goods you have ordered are in stock, they will be dispatched within two weeks by first class post, although we will endeavour to process the order within a few days. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.

If the address you have given for delivery does not accept delivery of the goods, or if you do not respond to the collection card left by your postman, your order will be returned to the sender and you will be charged for the return of the order. We can not be held responsible if you incur loss should you provide us with a wrong delivery address and your goods are signed for by another party.

For goods delivered outside of the EU, the consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Reading Revival has no control over additional charges in relation to customs clearance. Reading Revival recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Liability

If the goods Reading Revival delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Reading Revival shall have no liability to you unless you notify Reading Revival of the problem, in writing to within 10 working days of the delivery of goods in question.

If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Reading Revival shall have no liability to you unless you notify Reading Revival in writing at the Reading Revival contact address of the problem within 40 days of the date on which the goods were despatched to you.

If you notify a problem to Reading Revival under this condition, Reading Revival’s only obligation will be to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.

Reading Revival will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Reading Revival under this condition and Reading Revival shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Reading Revival liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

Reading Revival shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity

If any part of these conditions is unenforceable (including any provision in which Reading Revival excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints

Reading Revival makes every effort to provide you with excellent products and service that give you complete satisfaction. However in the rare event that customer satisfaction is not obtained, we operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service Manager at the following address:

Reading Revival Limited; High Ways, The Down, Bere Alston, Devon PL20 7HG.

Disclaimer

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Reading Revival shall not be responsible for any detrimental reliance you place on this website or its contents.

Reading Revival is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Reading Revival makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Reading Revival howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither Reading Revival nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Hyperlinks

Our website may contain hyperlinks that connect you to sites of other organizations. Reading Revival does not control these websites and is not responsible for their content. Any such links are provided only as a service to users of this website and no mention of any organization, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of these organizations, companies or individuals on behalf of Reading Revival.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of Reading Revival, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Reading Revival, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Reading Revival is strictly prohibited.

Trade marks

No permission is given by Reading Revival in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.